PETE RODRIGUEZ, A "SHINING STAR", EXCEEDS OUR CUSTOMERS' EXPECTATIONS!

February 14, 2006
Dear Mr. Perez,
It is with great pleasure that I write this letter to you about your Service Manager-Mr. Pete Rodriguez. We bought a 2005 GMC Envoy SLT before relocating from North Broward to Miami-Dade. Since being down here-we have taken in our Envoy twice to your dealership for service and Mr. Rodriguez was a true professional; he was kind, courteous, and very nice to speak with. He took the time to listen to my concerns and made every effort to resolve them.

Lately, we have been experiencing a concern with the driver’s seat - it has become somehow uncomfortable to sit in and also appears to have a “give”-it slides and pops when you brake; altogether this is an unacceptable condition. We contacted Pete about this and he expressed this condition is not normal and urged me to bring it in. He took the time to further listen to my concerns and also test drive the Envoy with me to better understand/recognize what is going on. He had a wonderful attitude about this and assured me he would make sure it is resolved.

I am very thankful for people and professionals like Pete. His approach clearly exhibits a regard for the well being of a customer while managing to instill confidence that the dealership will do right by t;he product and by me, the customer. We commend you and Pete for the wonderful service experiences provided thus far and appreciate the opportunities given to have our concerns dealt with seriously and appropriately.

Pete is a shining star at your Company, that should be acknowledged.
Kind Regards,
Hugo Rosales